Terms & Conditions
General information
If you have any questions regarding your purchase or items in the online shop, you are always welcome to contact us.
This can be done via email to mail@flora-d.com .
We are registered at the address:
- FLORA DANICA DENMARK
- Mindet 4b, 1tv
- 8000
- Aarhus C
- CVR no.: 34739781
Please note the following:
Please read our terms and conditions before ordering from www.flora-danica.com, as you automatically accept them when you make a purchase from us. Our terms and conditions for shopping on our webshop may change from time to time - so always make sure you have read them before completing an order.
Delivery time
The delivery time at FLORA DANICA DENMARK is an average of 1-3 business days in Denmark. Delivery to other EU countries typically takes between 2-7 business days from the time the package is shipped until you receive it. Read more under the item, Delivery time to addresses in the EU. Should there be delays in your order/package with POSTNORD or GLS after it has been shipped from our warehouse, FLORA DANICA DENMARK cannot be held responsible for this. Therefore, we also recommend that you make reservations for extra delivery time during busy periods, such as holidays or sales. All our packages are sent as insured parcel post.
We use POSTNORD and GLS as shipping partners, so please note that GLS does not ship packages on weekends and holidays, so items ordered on Thursday after 12:00 may not be delivered until the following Monday.
Remember to save your order number if the item needs to be returned and the money needs to be refunded.
Delivery time to Germany
We deliver to all of Germany. Price depends on shipping method. We offer Express delivery with DHL with delivery 1-2 business days.
Price for DHL Express delivery 0-1 kg - €22
Price for DHL Express delivery 1-2 kg - €25
Free shipping with DLH Express on purchases over €200
Delivery time to addresses in the EU
We deliver to most countries in the EU. The price may depend on the recipient country and is calculated at checkout. The package will be delivered to either a parcel box or home address depending on the recipient country - however, it is not possible to choose this yourself.
Delivery times:
It typically takes between 2-7 business days from the time the package is shipped until you receive it.
Shipping prices
In Denmark, your order can be shipped free of charge when purchasing for a minimum of DKK 399. The shipping is always based on the cheapest shipping method – that is, without distribution. When choosing another shipping method, a shipping fee of up to DKK 49 will be added, depending on the shipping method chosen.When delivering abroad, we offer shipping to countries in Europe.
Free shipping only applies in Denmark and for purchases over 399kr.
Shipping to EU countries costs 150 DKK.
We deliver to the following countries in the EU.
Sweden, Germany , Finland,Austria, Netherlands,
(not Greenland and the Faroe Islands)
Shipping is always based on the cheapest shipping method.
Return of uncollected packages:
If you fail or refuse to accept your item upon delivery or do not pick up your package at the designated pickup location, and it is sent back to us, we charge a fee of between 50 - 80 kr depending on the weight of the shipment. The fee covers freight, transportation and handling. For foreign shipments, it is the current price from GLS or Postnord plus handling fee.
Ordering and payment
All prices for items at FLORA DANICA DENMARK is shown in Danish kroner (DKK) and includes 25% Danish VAT.
At FLORA DANICA DENMARK we accept the following payment methods:
Dankort, Visa/Dankort, Visa Electron, Mastercard, Mobilepay
When you order an item on our webshop, you will shortly receive an email with an order confirmation.
This confirmation email is not the same as an invoice. Instead, you will receive an invoice email that serves as your receipt when your purchase is completed and registered.
Sending
As soon as your purchase is registered with FLORA DANICA DENMARK , we will ship your order as soon as possible. Items ordered on Friday after 12 noon or during the weekend will only be processed on Monday, and items ordered on public holidays will only be processed on the first following business day.
You will receive an email with a link to the POSTNORD or GLS Track and Trace function the same day your order is shipped from our warehouse. Please note, however, that it can sometimes take some time after shipment before your package is registered and the Track and Trace function is activated.
Right of return/right of withdrawal
When you shop online at FLORA DANICA DENMARK , you always have a 30-day right of withdrawal. Your right of withdrawal only starts when you have received the item, and is respected as long as the item is returned within 30 days of receipt.
Refund
The amount will always be refunded to the same payment method that you used to pay for the purchase. For example, if you paid by card, the purchase amount will be refunded to the payment card you used to make the purchase.
Should you regret your purchase, please return your item in the same condition as you received it. When we receive the item, we will check it and arrange for a refund upon receipt.
We will process your return as soon as possible. Your money from your purchase will be refunded as soon as FLORA DANICA DENMARK has received the returned item.
In such cases, you will finance the return shipping yourself, unless otherwise agreed with FLORA DANICA DENMARK.
Should you choose to use the item, or if you reduce the resale value of the item in any way, your right of withdrawal will cease. We recommend using an insured form of package delivery.
Should an item be lost in the mail upon return, FLORA DANICA DENMARK waives any liability. assumes responsibility for this unless the package is shipped correctly with tracking. Remember to include the order number.
Please note: We never receive packages sent by cash on delivery or packages sent to parcel shops or post offices.
All packages must therefore be sent with a return label (if you purchase a return label from us, you are sure that it will be delivered to our address).
If you wish to exchange an item for another, please contact us at mail@flora-d.com and we will send you a return label. You then simply have to hand over the return package to the designated shipping partner. You will pay the return shipping when you choose to exchange.
Goods must be returned to the address below:
- FLORA DANICA DENMARK
- Mindet 4b, 1tv
- 8000
- Aarhus C
You must enclose a copy of the order confirmation or other documentation of your purchase. In addition, it will facilitate the process if you enclose a completed return form, which you can find here https://flora-d.dk/pages/returnering-og-ombytning
If the item has been tried on, in addition to what is described above, we consider it used, which means that if you cancel the purchase, you will only receive a part or none of the purchase price back, depending on the commercial value of the item. To receive the full purchase price back, you must not have used the item, broken the seal or otherwise damaged it while you were responsible for it. The item must also be delivered complete as upon receipt.
If you regret your purchase, you will of course get the amount you have paid to us back. In the event of a decrease in value for which you are liable, this will be deducted from the purchase. The amount will always be transferred to the same payment method with which you paid for the purchase. For example, if you have paid by card, the purchase amount will be returned to the payment card you used for the purchase.
Right of complaint
As a customer, you always have a 24-month warranty. This warranty covers manufacturing and/or material defects that were present within 24 months of your purchase. The warranty does not cover goods that are defective due to wear and tear, lack of maintenance, improper use, or improper washing, but only for errors and defects that were present at the time of purchase.
When requesting a complaint, please contact us as soon as possible so that, based on the given situation, you can either have the item exchanged, the money refunded or receive a discount on the price of the item.
If you discover errors or deficiencies in your purchase from us, please contact our customer service via email at: mail@flora-d.com as soon as possible.
Depending on the specific situation, you will receive further instructions.
When you choose to return an item to FLORA DANICA DENMARK due to a complaint, please include information about the errors and defects in the item and attach a copy of your invoice for your purchase. This allows us to process your inquiry much more quickly and ensure that you are satisfied with the outcome of your complaint.
In the event of a justified complaint, we will refund reasonable shipping costs.
If the complaint is justified, we will of course refund your reasonable shipping costs to send the item back to us. Remember that the item must always be sent in proper packaging, and that no address label or packing tape may be attached to the item itself or its original packaging. Remember to get a receipt for sending. You are responsible for the package/items until we receive them. Therefore, keep the postal receipt including information about shipping costs and any track and trace number. Note! We do not receive packages sent by cash on delivery or similar.
Privacy Policy
With FLORA DANICA DENMARK is committed to protecting your personal information, and therefore your contact information is treated confidentially and only passed on to a third party in connection with the delivery of your order. In addition, we never register your personal information, and we do not pass it on to any third party or unauthorized person.
When you are active on FLORA DANICA DENMARK 's webshop, information about you is collected via our website. This information may, for example, be collected in connection with a purchase, when subscribing to our newsletter, when registering for competitions.
Such information will be used exclusively by FLORA DANICA DENMARK itself and will only be used to optimize our marketing and to process your orders so that we can always provide you with the best possible service.
When we collect information from you, we always treat it with the utmost care, and we always ensure that you are informed about this, as well as what information is collected and what the purpose of this is. You will always have to FLORA DANICA DENMARK to use your information before it is collected, and we will never do this without your permission.
You always have the right to access the information registered about you with us, and you have the opportunity to object to your registration. If you have any questions about this or would like access to the information registered about you, you can always contact mail@flora-d.com .
When you shop at FLORA DANICA DENMARK , your account information is encrypted when you make a purchase. This is done using Secure Socket Layers (SSL), which is the leading security method in online transactions. This means that your card information is therefore safe, and we guarantee that it will not be accessible to unauthorized persons or any third party.
Cookies
What is a cookie?
A cookie is a small text file that we store on your computer to keep track of what happens during your visit and to recognize your computer. A cookie contains only text, is not a program and does not contain viruses.
We use cookies at FLORA DANICA DENMARK , with the intention of constantly developing and improving our website, so that you always get the best visit possible. Cookies are also used to optimize our marketing, so that it best suits you and your needs.
You can use your browser to set your computer to notify you when a website uses cookies, so you must accept them. However, please note that FLORA DANICA DENMARK 's website only works if you accept our cookies. However, you can delete them at any time after your visit, which can be done via your browser.
Log statistics
We use Google Analytics for log statistics on flora-d.dk, which means that we collect information in our statistics system. The log statistics are only used for the purpose of optimizing our webshop.
We comply with applicable EU legislation in this area. As a customer at Flora D, you always have the right to have your data handed over.
Information about appeal options
In the event of a complaint, we hope you will contact us first and see if we can't find a solution.
A complaint about a product or service purchased from us can be submitted to the Danish Competition and Consumer Authority's Center for Complaints Resolution.
Carl Jacobsens Vej 35, 2500 Valby.
You can complain to the Center for Complaints Resolution via www.forbrug.dk