If you have questions regarding your purchase or items on the online shop, you are always very welcome to contact us.
This can be done through email to firstname.lastname@example.org.
We are registered at the address:
- Flora Danica Denmark
- Sindalsvej 21
- 8240 Risskov
- VAT No: DK34739781
Please note the following:
Please read our terms and conditions before ordering at www.flora-danica.com, as you automatically approve these when you make a purchase with us. Our terms and conditions for shopping on our webshop may change from time to time - therefore always make sure that you have read them before completing an order.
Delivery time: The delivery time at Flora Danica is on average 1-3 working days(only applies only Denmark). Should there be delays in your order / package with POSTNORD or GLS, after it has been sent from our warehouse, Flora Danica cannot be held responsible for this. Therefore, we also recommend that reservations be made for extra delivery time during busy periods, such as holidays or sales. All our packages are sent as insured package mail.
We use POSTNORD and GLS as shipping partners, so be aware that GLS does not send packages on weekends and public holidays, so goods ordered on Thursday after kl. 12:00 may not be delivered until next Monday.
We will always do our utmost to fulfill your order, but should in rare cases an error occur in our stock update, which may cause us not to have the item you have ordered, you will be contacted by phone or email as soon as possible. Should such a situation arise, your order will be canceled.
Remember to save your order number if the item is to be returned and the money is to be refunded.
Delivery time to addresses in the EU: We deliver to most countries in the EU. The price may depend on the recipient country and is calculated at checkout. The package is delivered to either the parcel box or home address depending on the recipient country - however, it is not possible to choose this yourself.
It typically takes between 2-7 business days from the time the package is shipped until you receive it.
In Denmark, your order can be sent free of charge with purchases for a minimum of DKK 299. Shipping is always based on the cheapest shipping method - that is, without delivery. When choosing another shipping method, a shipping fee of up to DKK 49 is added. depending on the chosen shipping method.
When delivering abroad, we offer shipping to countries in Europe.
Free shipping only applies in Denmark and for purchases over DKK 299.
Shipping price to EU countries can vary but as a starting point between EURO 8- 20, depending on the country.
We supply to the following countries in the EU.
Sweden, Germany, Uk, Finland,
France, Austria, Belgium, Czech Republic,
Estonia, Spain, Greece, Hungary,
Ireland, Italy, Lithuania, Luxembourg,
Latvia, Holland, Poland, Portugal,
Romania, Slovenia, Slovakia
(not Greenland and the Faroe Islands)
The shipment is always based on cheapest shipping method.
Ordering and payment
All prices for goods at www.flora-danica.com are shown in Danish kroner (DKK) and include 25% Danish VAT.
At Flora Danica, we accept the following payment methods:
Dankort, Visa / Dankort, Visa Electron, Mastercard, Mobilepay
Only when your order is shipped from our warehouse will your payment for your order be deducted from your card or PayPal account.
When you order an item on our webshop, you will shortly after receive an email with an order confirmation.
However, this confirmation email is not the same as an invoice. On the other hand, you will receive an invoice email that serves as your receipt when your purchase has been completed and registered.
As soon as your purchase is registered with Flora Danica, we will ship your order as soon as possible. Items ordered on the Friday after 12 noon or on weekends will only be processed on Mondays, just as items ordered on public holidays will only be processed on the first following weekday.
You will receive an email with a link to POSTNORD or GLS Track and Trace function, the same day as your order is shipped from our warehouse. However, be aware that sometimes it may take some time after dispatch before your package is detected and the Track and Trace feature is activated.
Right of return
When you shop online at FLORA DANICA,You have 30 days from the day of receipt to return any unused items and receive a refund. Your right of return does not start until you have received the item, and is complied with as long as the item is returned within 30 days of receipt.
The amount is always returned to the same means of payment with which you paid for the purchase. For example, if you have paid by card, the purchase amount is returned to the payment card you used for the purchase.
Should it happen that you regret your purchase, please return your item in the same condition in which you received it. When we receive the item, we will check it and arrange a refund after receipt.
We process your returned item as soon as possible. Your money from your purchase will be refunded as soon as FLORA DANICA has received the returned item.
In such cases, you finance the return shipment yourself, unless otherwise required with FLORA DANICA
Should you choose to use the product, or do you impair the product's sales value in any way, your right of withdrawal ceases. We recommend making use of insured form of parcel shipping.
Should it happen that an item disappears in the mail upon return, FLORA DANICA disclaims responsibility for this, unless the package has been sent correctly with tracking shipment. Remember to enclose the order number
We do not accept packages sent by post. cash on delivery.
If you want to exchange one item for another, please contact us at email@example.com and we will send you a return label. Then simply deliver the return package to the designated shipping partner. FLORA DANICA pays the return shipping when you choose to exchange.
Return of goods must be made to the following address:
You must enclose a copy of the order confirmation or other documentation for your purchase. In addition, it will facilitate the expedition if you enclose a completed return form, which you will find here https://flora-danica.com/en/pages/returnering-og-ombytning
If the item has been tried, in addition to what is described above, we consider it as used, which means that upon cancellation of the purchase, you only get part or none of the purchase amount back, depending on the item's commercial value. In order to receive the entire purchase amount back, you must not have used the item, broken the seal or otherwise damaged it while you were responsible for it. The item must also be delivered complete as received.
If you regret your purchase, you will of course get back the amount you paid to us. In the event of an impairment for which you are liable, this purchase will be deducted. The amount is always transferred to the same means of payment with which you paid for the purchase. For example, if you have paid by card, the purchase price will be returned to the payment card you used at the time of purchase.
Right of complaint
As a customer, you always have a right to make a complaint for 24 months. This right covers manufacturing and / or material defects that were present within 24 months of your purchase. The right of complaint does not cover goods that are defective due to wear and tear, lack of maintenance, incorrect use, or incorrect washing, but only in the event of defects and deficiencies that were present at the time of purchase.
When requesting a complaint, please contact us as soon as possible, so that based on the given situation you can either have the item exchanged, the money refunded or get a discount on the price of the item.
If you discover errors or defects in your purchase with us, please contact our customer service via email at: firstname.lastname@example.org as soon as possible.
Depending on the specific situation, you will receive the further instructions.
When you choose to return an item to FLORA DANICA due to a complaint, please send information about what errors and deficiencies the item contains, and attach a copy of your invoice to your purchase. This means that we can service your inquiry much faster, and make sure that you are satisfied with the outcome of your complaint.
In the event of a justified complaint, we will refund reasonable shipping costs.
If the complaint is justified, we will of course refund your reasonable shipping costs to send the item back to us. Remember that the item must always be sent in proper packaging, and that no address label or packing tape may be affixed to the item itself or its original packaging. Remember to get a receipt for shipping. You are responsible for the package / goods until our receipt. Therefore save postal receipt incl. information on shipping costs and possibly track and trace number. Note! We do not accept packages sent by COD. cash on delivery or similar.
Personal data policy
At FLORA DANICA DENMARK, we are committed to protecting your personal information, and therefore your contact information is treated confidentially and only passed on to a third party in connection with a delivery of your order. In addition to this, we never record your personally sensitive information, and we do not pass it on to any third party or unauthorized person.
When you are active on FLORA DANICA DENARMK's webshop, information about you is collected via our website. This information can, for example, be collected in connection with a purchase, when subscribing to our newsletter, when registering for competitions, or when your information is stored on "My Account" on our webshop.
Such information will be used exclusively by FLORA DANICA itself and will only be used to optimize our marketing as well as to process your orders so that we can always provide you with the best possible service.
When we collect information from you, we always treat it with the utmost care, and we always make sure that you will be informed about this, as well as what information is collected and what the purpose of this is. You will always have to approve that Flora D may use your information before it is collected, and we therefore never do this without your permission.
You always have the right to gain insight into the information registered about you with us, and then you have the opportunity to object to your registration. If you have questions about this or want insight into the information registered about you, you can always contact email@example.com.
When you shop at FLORA DANICA, your account information is encrypted when you make a purchase. This is done using Secure Socket Layers (SSL), which is the leading security method in online transactions. This means that your card information is therefore secure, and we guarantee that it will not be available to unauthorized persons or any third party.
What is a cookie?
A cookie is a small text file that we store on your computer in order to keep track of what happens during your visit and to be able to recognize the computer. A cookie contains only text, is not a program and does not contain viruses.
We use Google Analytics for log statistics on flora-danica.com, which means that we collect information in our statistics system. The log statistics are only used for the purpose of optimizing our webshop.
We comply with current EU legislation in this area. As a customer of FLORA DANICA DENMARK, you always have the right to have your data handed out.
Information on appeal options
In case of a complaint, we hope you will contact us first and see if we can find a solution.
A complaint about a product or service purchased from us can be submitted to the Danish Competition and Consumer Authority's Center for Complaint Resolution.
Carl Jacobsens Vej 35, 2500 Valby.
You can complain to the Center for Complaint Resolution via www.forbrug.dk